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Q: What payment methods are accepted at the event?

A: We accept debit and credit cards, as well as cash. There are two ATMs on-site.


Q: What happens if it rains?

A: The festival is a rain or shine event.


Q: Can I bring my children to the ticketed stage area? 

A: Yes, children 12 and under are admitted free into the General Admission area if they accompanied by an adult. 

Q: I purchased tickets to the Bourbon Street Tent. Can I invite my friends to come into the tent with me and join me at my table over the weekend?

A: Only those who have purchased a ticket for the Bourbon Street tent can enter the tented area. There is limited seating in this area, and we want to ensure that all ticket buyers are receiving the extra benefits that they paid for.  


Q: What else should I bring?

A: For General Admission tickets please bring your own blanket and/or lawn chair if you wish to sit down. If the day is sunny, bring a hat and sunscreen. If the day looks grey, bring an umbrella. Please feel free to bring an empty reusable water bottle. We have a fresh water source available. 


Q: Is there parking available?

A: Port Credit Arena parking is closed to the public during the festival. Located at Port Credit Memorial Park (40 Lakeshore Road East), there is limited parking at the municipal lot at the library off Stavebank, and there are municipal lots south of Lakeshore. There is free underground parking accessible off Port Street south of Lakeshore Rd close to Hurontario Street, three blocks from the park. 


Q: Do you have disabled parking?

A: Yes, there are designated disabled parking spots (requires a permit) located in the 

library and arena parking lots. 


Q: How or where do I enter Memorial Park?

A: During the Festival, the grounds are accessed through three entrances: 1. Lakeshore Road East entrance, 2. Entrance at the bottom of the parking lot at the Arena, 3. Library Parking lot entrance.


Q: I have mobility challenges; can the festival assist me?

A:  Yes, you can pre-arrange a ride from on one of our golf cart drivers. Please call our hotline at:  416-770-4374 to arrange assistance. 


Q: Do you have disabled washrooms?

A: Yes, there are disabled washrooms throughout the park. 


Q: Can I purchase food?

A: We have many food vendors in the south-end of the park in our Vendor Village all offering a variety of food.


Q: If I want a break from the music, where can I go?

A: The festival has a quiet zone behind the Tim Hortons Coffee Truck with picnic benches where you can take a break from the four stages.


Q: What are the Park Rules?

A: No smoking of any kind, including vaping, in Memorial Park. 

No outside alcohol. 

No fireworks. 

No bike riding. 

No skateboarding, hoverboards, or Segways. 

Do not leave children unattended.

No outside food or beverages (Please feel free to bring a reusable water bottle. We have a clean water source available) 


Q: Can I bring my pet?

A: Pets that do not meet the following criteria are not permitted in Memorial Park during the event: Service animals are welcome to accompany individuals with disabilities in Memorial Park. It's important to note that emotional support animals do not meet the criteria for service animals under the AODA. We can only permit emotional support animals if the customer presents an identification card or a letter from a healthcare practitioner, confirming the necessity of the animal for disability or emotional support reasons. No proof is necessary if it is visibly evident that the customer has a disability and relies on the animal. The designated rest/quiet area serves as a relief space for service animals. 


Q: What if I suddenly become ill?

A: You may seek assistance from a volunteer or make your way to the St. John Ambulance tent located inside the gate by the Port Credit Arena entrance to the Park, where paramedics will assist you.


Q: How do I get there?

A: There is a Go Train station located right by the park. There is a MiWay bus stop in front of the Port Credit Library at the main entrance area to the park, which includes bicycle parking as well. Go Train is offering a weekend pass for $15.00 or $10.00 per day. Save on gas and parking!


Q: We need a place to stay overnight. Do you have hotel recommendations?

A: Yes, We have partnered with a few hotels in the area offering limited time discounts for our festival goers! Visit our website on the Plan Your Stay page.


Q: Can I get a refund?

A: All tickets sales are final- No refunds

Will my photo be taken at The Southside Shuffle?

Photographs and/or video will be taken during this event. By taking part in this event you grant the event organizers full rights to use the images resulting from the photography/video filming, and any reproductions or adaptations of the images for fundraising, publicity or other purposes to help achieve the group's aims. This might include (but is not limited to), the right to use them in their printed and online publicity, social media, press releases and funding applications. If you do not wish to be photographed please inform an event organizer in writing by email to

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